Support

Support opens when On Koel launches.

Common questions

Invoices, payment method and billing details

Open Subscription in the app and click Manage billing. You can download invoices, change your card and update your billing address there. Receipts are also emailed after each payment.

Adding storage

Add storage any time from Subscription in the app.

Cancelling

Open Subscription, click Manage billing, and cancel from there. Your library stays available until the end of the period you've paid for.

Deleting your account

Open Settings from your avatar menu, go to Danger Zone, and click Delete account. Everything is deleted right away. If you own the organization, its members and subscription go with it, with no refund.

Reporting content

If something on Koel infringes your rights or breaks the law, email abuse@onkoel.com with a link to it and why it should come down.