Support
Support opens when On Koel launches.
Common questions
Invoices, payment method and billing details
Open Subscription in the app and click Manage billing. You can download invoices, change your card and update your billing address there. Receipts are also emailed after each payment.
Adding storage
Add storage any time from Subscription in the app.
Cancelling
Open Subscription, click Manage billing, and cancel from there. Your library stays available until the end of the period you've paid for.
Deleting your account
Open Settings from your avatar menu, go to Danger Zone, and click Delete account. Everything is deleted right away. If you own the organization, its members and subscription go with it, with no refund.
Reporting content
If something on Koel infringes your rights or breaks the law, email abuse@onkoel.com with a link to it and why it should come down.